If case you decide to return a product you purchased from www.anatoljewellery.gr, please send us an email at email@example.com or call us by phone and let us know:
What is the order code?
Which products do you want to return?
Returns, changes or replacements of goods are accepted within 15 days of the date of receipt of the goods by submitting a written declaration.
Return of the goods to anatoljewellery.gr must take place within 15 days of the date of the request for change, return or replacement.
A refund can be made by replacing the order’s products or by issuing a credit note that can be redeemed only in the physical boxes of Anatol.
For the return, change or replacement of the merchandise, the value stated on the proof of purchase will be considered. A prerequisite for return, change or replacement is that the goods are returned by the customer in the same excellent condition as they were received, intact and without any damage. Their packaging should be the one that accompanies them when bought (we do not refer to the shipping package which may be different, as long as it guarantees the safe shipment of the product to us). The goods should be shipped in perfect condition – with all the labels on. Goods to be returned must be accompanied by the original documents / documents accompanying the goods (eg retail receipt, change card and any promotional gift)
Returned goods that do not meet the above basic conditions will not be accepted.
Our return shipping company works exclusively with SPEEDEX courier company for orders in Greece and FedEx for orders outside Greece.
In the event that you choose other carriers to return the goods, you will bear the cost of the return in any case and we can not provide you with any guarantee of the times of receipt of the goods you return. At the same time, we do not guarantee the security and insurance of goods returned via other carriers.
After receiving the customer request by telephone or e-mail, www.anatoljewellery.gr informs the courier courier company and plans to pick up the goods for return from the customer’s address to deliver them to the company’s warehouse for quality control. After receiving the returned goods in the company warehouse and completing the quality control, the Customer Service at www.anatoljewellery.gr within a reasonable time period informs and directs the customer on the procedure to be followed (replacement of goods or refund).
If you need help, you can contact the customer service of www.anatoljewellery.gr by e-mail at firstname.lastname@example.org, by phone.
After sending the product and after quality control by our customer service department www.anatoljewellery.gr, we will inform you about the progress of your request. We do not guarantee the availability of the merchandise you wish to receive as a replacement. The freezing of the replacement product will take place as soon as we receive the returned merchandise and not when returning information.
The return of goods at www.anatoljewellery.gr as well as the delivery of the new is at the expense of the customer.
Incorrect pricing or shipping of goods
After you have informed us of your return request, once you receive the merchandise you return to us (after checking that it is in excellent condition and confirmed the wrong shipping / invoicing on the part of the company), you will be informed within a reasonable time by the customer service of www.anatoljewellery .gr to replace the merchandise you returned.
In the event of a return, change, or replacement of the goods due to incorrect shipping / invoicing, the return of the original and the dispatch of the new merchandise will be free of charge to the customer.
1) Send proven defective goods
After you have informed us of the return request, we will be informed in good time by the customer service at www.anatoljewellery.gr, once you receive the goods you return (and we examine it in detail to confirm the defect) if you are entitled (or not) ) replacement of the goods.
In the event of a return, change, or replacement due to proven defective merchandise, return of the defective and the dispatch of the new merchandise shall be free of charge to the customer.
After you have informed us of your return request, once you receive the merchandise you return (and verified that it is in excellent condition), you will be informed in a reasonable time by the customer service of www.anatoljewellery.gr about the evolution of your request and the procedure to be followed.
Exercise of the right of withdrawal can be made no later than 15 days from the date of receipt of receipt by the courier company. For the exercise of the right of withdrawal it is assumed that the product has not been used, it is in the best condition received without damage, without any defect (subject to the return of a defective product), complete, in its packaging and accompanied by all the necessary documents .
In the exercise of the right of withdrawal, the return of the goods will be solely at the customer’s charge. The refund process will be made using the same payment method (credit card, Paypal, or deposit in your bank account to indicate when your purchase is made on delivery) and will be completed no later than thirty (30) days from the date that www.anatoljewellery.gr will receive the returned goods.
After you send your return request via email to email@example.com, as soon as we receive the merchandise you return (after checking that it is in perfect condition) you will be informed within a reasonable time by the customer service of www.anatoljewellery.gr for the procedure to be followed.
For foreign countries the cost of returning or replacing goods as well as the cost of reimbursement due to the exercise of the right of withdrawal shall be borne by the customer.
Exceptions include inaccurate billing or incorrect shipping, as well as cases of proven defective merchandise for which refund costs are charged to www.anatoljewellery.gr and credited to your bank account once we receive the merchandise you return (and we look at it in detail to confirm the defect or the wrong invoicing / shipment).